Shipping Fee

We offer free shipping for a minimum order of P3,000. Orders below P3,000 are subject to standard shipping fees.

We will only cover shipping on the initial order. All additional shipping charges for any reason of any kind are the responsibility of the buyer. Fees required for Vehicles 4WD / Closed Van Trucks to enter the client’s premises are not covered in the shipping fee and will not be shouldered by Focus Global Inc.

Shipping Policy

We do not offer express shipping and we do not ship outside of the Philippines.

Orders will be delivered by our official partner couriers. You will receive the tracking details by email once your order has been processed.

Please note that our couriers will respect and follow all government and barangay mandated Community Quarantine guidelines. In light of this, some areas may experience longer delays in shipping. We will do our best to keep you updated of any changes and delays in shipping days. 

Order cut-off is at 7:00 AM on business days. Orders made after 7:00 AM will be processed the next business day. For example, if you order an item at 12:00 PM on Saturday, your order will be processed on Monday, assuming Monday is not a holiday.

The standard delivery schedule is as follows:

  • Metro Manila – 1 to 2 Business Days
  • Luzon – 5 to 8 Business Days
  • Visayas and Mindanao – 7 to 14 Business Days (Except Cebu City)
  • Cebu City – 12 to 19 Business Days
Mattress
  • Metro Manila – 3 to 6 Working Days
  • Luzon – 7 to 20 Working Days
  • Visayas and Mindanao – 10 to 20 Working Dates

Please note that the delivery lead times only count business days and do not include Sundays and holidays.

If an item is returned to Focus Global Inc. by the courier for any reason other than our error, the buyer will be responsible for covering the shipping costs for both directions. Please verify the address to ensure that you have provided the correct address prior to placing your order.

If a shipment is stolen or damaged due to delivery, please report the incident to Focus Global Inc. via email at onlinestore@focusglobalinc.com and provide your order number for immediate resolution.